Sample Customer Service Resume
JANE DOE
2020 My Street
Mytown , OH 44000
Phone: (555) 444-5555
E-Mail: myemail@mail.com
SUMMARY
Highly motivated Customer Service professional. Able
to handle a high volume of customer calls in a fast-paced environment,
with minimum supervision. Strong verbal, written, and listening
skills. Comfortable interacting with all levels of the organization
and public. Able to negotiate and problem solve quickly, accurately,
and efficiently. Adept at multitasking. Committed to quality and
excellence.
PROFESSIONAL EXPERIENCE
ANYBANK ?General City, OH 2003-20xx
Leading financial …
Customer Service Representative (2003-20xx)
Assisted customers with home equity and
manufactured home loans. Other duties included faxing, printing,
mailing payoff letters, verification of mortgages and other loan
documents
- ?Handled 100+ calls per day in an inbound call center staffed by
150 representatives.
?Resolved customer inquiries related to billing explanations and
account maintenance.
?Managed customers?expectations by clarifying needs and
identifying options.
?Received service star awards for providing extraordinary
customer service.
?Earned ranking of number one out of 150 customer service
representatives.
AJAX, INC. ?Somewhere, OH 2001-2004
Global manufacturer and distributor of …...
Customer Service/Special Order Coordinator
(2003 -2004)
Provided customer service support for all special
orders.
- ?Earned ranking of number one out of 150 customer service
representatives.
?Handled +50 daily inquiries from customers, manufacturers, and
distributors. Provided technical information, order status, and
product availability.
?Successfully responded to customer complaints resulting in
repeat business.
?Keyed 50-70 special orders on a daily basis.
?Trained all temporary and permanent personnel, including new
managers, on special order processing. ?Co-developed special order
process; launched mechanization of order processing.
Traffic Clerk (2001-2002)
Input, confirmed, packed and shipped merchandise
orders. Contacted customers to confirm order content. Called local
carriers for pick up.
?
Piloted new program called 揜apid Response?to ensure customer
receives product within 48 hours. ?Prepared export of declarations,
bills of ladings, airway bills and certificates of origin.
?Dispatched carriers to customers for merchandise pick up
TRAI ING Raving Fans - Handling
Difficult Customers - ultiple Priorities - The Exceptional Assistant
N
Managing M
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