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Supervisor Resume Sample

Full Name 26000 SE Stark St.

(503) XXX-XXXX Gresham, OR 97030

OBJECTIVE

Position as a Customer Service Supervisor

SUMMARY OF QUALIFICATIONS

  • Over 3 years successful experience in management and supervision

  • Successfully converted a franchise business into an independent operation

  • Proven ability to increase sales with superior customer service

  • Strong focus on training employees to recognize that “The customer is always right.”

PROFESSIONAL SKILLS AND EXPERIENCE

MANAGEMENT

  • Supervised operations with up to 25 employees:

    • -interviewed and hired based on scheduling and business needs

    • -trained and motivated employees to meet and exceed customer service expectations

    • -monitored the quality of employees’ work to meet company guidelines

  • Ordered supplies based on projected sales

  • Inventoried supplies to monitor costs

  • Budgeted labor and supply costs to meet company guidelines

  • Increased annual sales and exceeded company’s goals

CASH ACCOUNTABILITY

  • Trained cashiers in proper cash handling procedures

  • Responsible for counting and balancing daily sales

  • Responsible for cash, check and charge card transactions

  • Entered labor hours and sales into computer database for tracking & balancing

CUSTOMER SERVICE

  • Talked with customers to understand and trouble shoot problems:

  • -listened to complaints; found solutions to operational or service problems

  • -monitored operations to identify any future problems or misunderstandings

  • -successfully handled complaints from customers, which resulted in continued patronage

  • Maintained product and service consistency and quality to increase sales

EMPLOYMENT HISTORY

  • 2000 – 2002 General Manager KWK Foods LLC Gresham

  • 1997 - 2000 Manager Heena, Inc. Portland

  • 1994-1997 Baker Safeway, Inc. Portland

EDUCATION

2000 – 2002, General Studies, Mt. Hood Community College, Gresham, OR

 

 
 
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