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Supervisor Resume Sample

Full Name 26000 SE Stark St.

(503) XXX-XXXX Gresham, OR 97030

OBJECTIVE

Position as a Customer Service Supervisor

SUMMARY OF QUALIFICATIONS

· Over 3 years successful experience in management and supervision

· Successfully converted a franchise business into an independent operation

· Proven ability to increase sales with superior customer service

· Strong focus on training employees to recognize that “The customer is always right.”

PROFESSIONAL SKILLS AND EXPERIENCE

MANAGEMENT

· Supervised operations with up to 25 employees:

-interviewed and hired based on scheduling and business needs

-trained and motivated employees to meet and exceed customer service expectations

-monitored the quality of employees’ work to meet company guidelines

· Ordered supplies based on projected sales

· Inventoried supplies to monitor costs

· Budgeted labor and supply costs to meet company guidelines

· Increased annual sales and exceeded company’s goals

CASH ACCOUNTABILITY

· Trained cashiers in proper cash handling procedures

· Responsible for counting and balancing daily sales

· Responsible for cash, check and charge card transactions

· Entered labor hours and sales into computer database for tracking & balancing

CUSTOMER SERVICE

· Talked with customers to understand and trouble shoot problems:

-listened to complaints; found solutions to operational or service problems

-monitored operations to identify any future problems or misunderstandings

-successfully handled complaints from customers, which resulted in continued patronage

· Maintained product and service consistency and quality to increase sales

EMPLOYMENT HISTORY

2000 – 2002 General Manager KWK Foods LLC Gresham

1997 - 2000 Manager Heena, Inc. Portland

1994-1997 Baker Safeway, Inc. Portland

EDUCATION

2000 – 2002, General Studies, Mt. Hood Community College, Gresham, OR

 

 
 
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