Supervisor Resume Sample
Full Name 26000 SE Stark St.
(503) XXX-XXXX Gresham, OR 97030
OBJECTIVE
Position as a Customer Service Supervisor
SUMMARY OF QUALIFICATIONS
· Over 3 years successful experience in
management and supervision
· Successfully converted a franchise business
into an independent operation
· Proven ability to increase sales with
superior customer service
· Strong focus on training employees to
recognize that “The customer is always right.”
PROFESSIONAL SKILLS AND EXPERIENCE
MANAGEMENT
· Supervised operations with up to 25
employees:
-interviewed and hired based on scheduling and
business needs
-trained and motivated employees to meet and exceed
customer service expectations
-monitored the quality of employees’ work to meet
company guidelines
· Ordered supplies based on projected sales
· Inventoried supplies to monitor costs
· Budgeted labor and supply costs to meet
company guidelines
· Increased annual sales and exceeded company’s
goals
CASH ACCOUNTABILITY
· Trained cashiers in proper cash handling
procedures
· Responsible for counting and balancing daily
sales
· Responsible for cash, check and charge card
transactions
· Entered labor hours and sales into computer
database for tracking & balancing
CUSTOMER SERVICE
· Talked with customers to understand and
trouble shoot problems:
-listened to complaints; found solutions to
operational or service problems
-monitored operations to identify any future problems
or misunderstandings
-successfully handled complaints from customers, which
resulted in continued patronage
· Maintained product and service consistency
and quality to increase sales
EMPLOYMENT HISTORY
2000 – 2002 General Manager KWK Foods LLC Gresham
1997 - 2000 Manager Heena, Inc. Portland
1994-1997 Baker Safeway, Inc. Portland
EDUCATION
2000 – 2002, General Studies, Mt. Hood Community
College, Gresham, OR
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