Supervisor Resume Sample
Full Name 26000 SE Stark St.
(503) XXX-XXXX Gresham, OR 97030
OBJECTIVE
Position as a Customer Service Supervisor
SUMMARY OF QUALIFICATIONS
Over 3 years successful experience in
management and supervision
Successfully converted a franchise business
into an independent operation
Proven ability to increase sales with
superior customer service
Strong focus on training employees to
recognize that “The customer is always right.”
PROFESSIONAL SKILLS AND EXPERIENCE
MANAGEMENT
Supervised operations with up to 25
employees:
-
-interviewed and hired based on scheduling and
business needs
-
-trained and motivated employees to meet and exceed
customer service expectations
-
-monitored the quality of employees’ work to meet
company guidelines
Ordered supplies based on projected sales
Inventoried supplies to monitor costs
Budgeted labor and supply costs to meet
company guidelines
Increased annual sales and exceeded company’s
goals
CASH ACCOUNTABILITY
Trained cashiers in proper cash handling
procedures
Responsible for counting and balancing daily
sales
Responsible for cash, check and charge card
transactions
Entered labor hours and sales into computer
database for tracking & balancing
CUSTOMER SERVICE
Talked with customers to understand and
trouble shoot problems:
-listened to complaints; found solutions to
operational or service problems
-monitored operations to identify any future problems
or misunderstandings
-successfully handled complaints from customers, which
resulted in continued patronage
Maintained product and service consistency
and quality to increase sales
EMPLOYMENT HISTORY
-
2000 – 2002 General Manager KWK Foods LLC Gresham
-
1997 - 2000 Manager Heena, Inc. Portland
-
1994-1997 Baker Safeway, Inc. Portland
EDUCATION
2000 – 2002, General Studies, Mt. Hood Community
College, Gresham, OR
|
